Non-Profit Complaint Resolution

What to Do When You’ve Been “Had”

The work of non-profit organizations is vital to our communities, whether they are faith-based, churches, libraries, museums, senior centers, and the many others. The point is that our communities would lose the vibrant flavor that binds the people together. Many hours of dedication, sweat and love go into making a non-profit work. The last thing you want is to spend any amount of that time dealing with scams and fraudulent business practices. Non-profit organizations and small businesses are often targeted for these scams because they have a smaller infrastructure and often a less organized system of checks and balances.

The Ohio Attorney General’s office has come up with a Help Center specifically for non-profits to file complaints when they find themselves “taken advantage of.” They promise to do their best to help achieve a fair response and resolution to your complaint and problem, such as, recovering funds, securing the product or service you were seeking, or reaching a mutually agreeable resolution with the other party.

You can contact Ohio Attorney General Richard Cordray’s office by phone: 1.800.282.0515 or online at:

Here are some common scams to keep an eye and ear open for:

A caller contacts a nonprofit claiming to be from Yellow Pages or some other advertising agency. The invoice is sent without an agreement, and the advertisement is not published in the circulation expected.

A caller contacts a nonprofit and asks for the model number of its printer or copier for verification purposes. Low quality toner cartridges and other materials are sent with an invoice and without an agreement. This starts a difficult process of trying to return the products and get out of the payment.

You can ward off these unwanted attacks by assigning one staff member to handle all the sales calls and purchasing of office supplies. Never give out office information unless you know exactly to whom you are talking. Document, document, document. If you do agree to purchase something over the phone, write down all the information you can: sales associate’s name and ID #, company phone number, cost of products, invoice number, estimated date of arrival, time of call, etc.


A Call to Action – August 26, 2010

On August 26th, we will be holding the next Call to Action event! 

BizTech Center
20 High Street
Hamilton, OH 45011

11:30 a.m. – 1:00 p.m.
Topic: Food Pantries and Summer Food Programs

Linda Kimble – Executive Director of Serve City
Cathy Hester – Executive Director of Hamilton Living Water Ministry

This is a “Lunch and Learn” with lunch being served at 11:30 a.m. and two special speakers from our very own city, Hamilton, OH. 

The topic is about Food Pantries and Summer Food Programs.  Two organizations in Hamilton have been leaders in the area for these kinds of services:  Serve City and Hamilton Living Water Ministry, Inc.

Serve City was founded in 2000 and has built a reputation in Hamilton and Butler County for serving the needy in its community.  Located in Hamilton, Serve City has established itself as a Hope Center, by assisting and empowering Hamilton families to rise above the circumstances that marginalize them.   Through their food pantry, The Lord’s Cupboard, they serve over 3,000 needy each month and are reaching more continually.  Serve City also serves the homeless with CHOSEN, providing a 48 bed shelter with meals provided for the occupants.  Linda Kimble, the Executive Director of Serve City, will be speaking on the importance of Food Pantries in our communities.

Hamilton Living Water Ministry, Inc. was founded in 1999 with the goal to bring people into active service in today’s world and into our community and to step into the community and provide a means to restore dignity and self-worth.  Hamilton Living Water offers many great programs for children and people of all ages.  It is also named a Safe Haven by the Ohio Department of Justice Weed and Seed Program and the Hamilton City Police Department.  Cathy Hester, the Executive Director, will be speaking on the importance of Summer Food programs.

We hope you can make it to this FREE event.  You will learn valuable information on what these programs can do and how you can get involved with them.

Register here – or through    – only 100 seats available!

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